One day you may discover your IQ Option account is blocked. There are a couple of reasons why this could happen. This article will describe these reasons as well as give you some guidelines on what to do to be able to use your account again.
What can result in the account blockage
- It is necessary that you always use your own bank card or e-wallet to deposit or withdraw money to and from the IQ Option account. Using the payment details of another user may cause the blockage of your account.
- Your account must be verified in order to manage your transactions. If you fail to provide your documents required in the verification process, you will not be able to use the IQ Option account.
- Moreover, the data you provide must be accurate and legit. You cannot give false information for example about your date of birth.
- The policy of the company states that one person can open only one real account. If you have opened more than one, this is an action against the rules and the account will be blocked.
- If any suspicious operations will be detected on the account, it will be blocked and the company will ask you to clarify and affirm the transactions made.
- The account can be also blocked if you are the citizen or resident of Australia, the USA, Japan, North Korea, Belgium, Iran, Syria, Sudan or Israel.
How to proceed in case of the blocked trading account
The very first thing you should do is to check that login and password are correct. Once you confirm they are accurate, go to the e-mail connected to your IQ Option account and review the Inbox and Spam folders.
If you have received an e-mail, read it carefully and act accordingly. If, however, there is no massage from the company, you should contact the support team which is available 24/7. You can reach help through the e-mail address email@example.com.
Remember, that your account will not be blocked if there is no substantial reason behind it.
You may contact the support team any time you have some doubts. They act fast and reliably.
Your account will be unlocked as soon as the problem will be solved that is when, for example, you provide missing documents or the proof that the transactions on the account were legal.
You do not have to worry if you were precise in filling out the forms and filing the documents. Your account will not be blocked without an important reason.
There are over 7 million registered users with the IQ Option broker (2020) and the company wants to expanse even more. That is why they do everything to ensure their clients are satisfied with the service.
Do not hesitate to search for help if you encounter any difficulties with your IQ Option account. The support team is there to find a solution to your problems.
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